Thank you for choosing the K. M. Wade Learning Centre for your educational needs. We strive to ensure you have a rewarding learning experience. This policy outlines the circumstances under which refunds and returns may be granted.
Digital content and online courses
- Refund eligibility: Given the nature of digital content and online courses, refunds are generally not offered once the course has been accessed or downloaded unless otherwise stated on our website. However, we may consider refunds in exceptional circumstances.
- Exceptional circumstances: These may include technical issues preventing course access, significant course content discrepancies, or other unique situations evaluated on a case-by-case basis.
- Time frame: Refund requests must be submitted within 30 days of purchase or enrolment.
- Process: To request a refund, please contact us via one of the contact methods listed on our contact page and provide your purchase details along with a brief explanation of your reason for the request.
Live events and workshops
- Cancellation policy: For cancellations of live events or workshops, a full refund will be available if you cancel at least 14 days before the event. Cancellations made after this period may not be eligible for a refund.
- Rescheduling: In the event of rescheduling by us, registrants will have the option to either attend the rescheduled event or receive a full refund.
Changes to this policy
We reserve the right to modify this refunds and returns policy at any time. Changes will take effect immediately upon their posting on the website.
If you have any questions or concerns about these terms, please contact us by your preferred method of communication out of those listed on our contact page.